REFUNDS & RETURNS | Woodsted Studios

REFUNDS, RETURNS AND TERMS & CONDITIONS

All items are produced specifically for you once an order is placed.
For this reason, we cannot accept cancellations, returns, or refunds simply because you change your mind, your circumstances change, or you decide you no longer want the item.

Your statutory rights are fully protected under the Consumer Rights Act 2015:

If your item arrives faulty, damaged in transit, or not as described, please notify us within 14 days of receipt.
We may ask for photographs and/or request the item be returned for inspection.
Where damage has occurred in transit, we will raise the issue with the courier on your behalf. Please note that while the courier may be responsible for the physical damage, your contract remains with us, and we will ensure you receive an appropriate remedy.
Once confirmed, we will offer a repair, replacement, or refund, depending on what is most appropriate.

Our work is carried out to the highest professional standards. However, because of the handcrafted nature of our products, minor variations in colour, texture, or finish are normal and do not constitute faults.

If you believe your item is faulty or misdescribed, please contact us immediately at [email address].
We will provide instructions for returning the item, if required.
Items must be returned in their original condition and packaging where possible.

We cannot accept returns or offer refunds where:

The item has been damaged due to misuse, neglect, or improper storage after delivery.
You no longer want the item or have changed your mind.
The item shows signs of wear after delivery, unless the issue is proven to be a manufacturing fault.

Once an item has been safely delivered and accepted, we cannot be held responsible for any damage that occurs thereafter.
This includes damage caused by mishandling, improper storage, accidents, or exposure to unsuitable conditions (such as moisture, heat, or direct sunlight).
Any modifications or alterations made to the item after delivery are carried out at the customer’s own risk and will void any right to return or refund.
Please note that general wear and tear arising from normal use is not considered a fault and is therefore not eligible for return, repair, or refund.

During the design process, we will provide opportunities for feedback and adjustments before reaching the final design approval/strike-off stage.
Once a design has been approved at strike-off, it is considered final and production will proceed on that basis.
Any requests to alter the design, materials, dimensions, or other key parameters after strike-off approval will be treated as a new commission or may incur additional charges and extended lead times, at our discretion.
We reserve the right to decline changes that are impractical, unsafe, or incompatible with the agreed design.

For commissioned and made-to-order items, we require an initial deposit prior to commencing work.
The deposit amount will be determined at our discretion and confirmed in writing before work begins.
This deposit is used to cover basic start-up costs, including design preparation, materials procurement, and labour allocation, and will be deducted from the final invoice.
Please note that deposits are non-refundable once work has commenced, except in the unlikely event that Woodsted Studios is unable to complete the commission.